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Capricorn Group’s material matters

Our material matters were confirmed during our strategy review with the Capricorn Group Exco and board.​
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OUR MATERIAL MATTERS​

Our material matters influence our strategy and act as a filter for determining material information. We revisit our material matters annually, as materiality is dynamic and stakeholder perspectives can shift, presenting unexpected business risks or opportunities.​

Capricorn Group's Material Matters

Delivering value to stakeholders

We create long-term value by fulfilling our purpose as Connectors of Positive Change.​ ​



Managing our risks well, including increased regulation, cyber and sustainability-related risks and opportunities​

A disciplined and forward-looking approach to risk is central to how we operate and create value in a dynamic environment. 


Conducting business in the right way​

We uphold high ethical standards and a culture of integrity supported by clear policies and visible leadership. ​


Maintaining a positive employee experience across the employee lifecycle to ensure high engagement that leads to sustainable business performance​
We have created a constructive working environment with high levels of employee engagement and a strong track record of attracting, developing and retaining talent in a scarce skills market. 


Positioning ourselves to take advantage of the opportunities emerging from AI, data and digitisation

We are harnessing the potential of data and digital technologies, including AI, to modernise our systems and build scalable competitive advantages. 


Embedding a customer-centric service culture

Our differentiation lies in a distinctive service offering and customer experience, supported by a strong customer-centric culture and strategy. 


​Read more about our Material Matters in our 2026 Integrated Annual Report here. ​

 
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