OUR MATERIAL MATTERS​

Delivering value to stakeholders

We create long-term value by delivering on our brand promise of being Connectors of Positive Change. ​

Managing our risks well, including increased regulation, cyber and ESG risk​ and opportunities

A disciplined and forward-looking approach to risk is central to our operations and the creation of value in a dynamic environment. 

Conducting business in the right way​

We uphold high ethical standards and promote a culture of integrity, supported by clear policies and visible leadership. ​

Fostering a positive employee experience across the employee lifecycle to ensure high engagement that leads to sustainable business performance​
We have created a constructive working environment with high levels of employee engagement and a strong track record of attracting, developing and retaining talent in a scarce skills market. 

Position ourselves to take advantage of the opportunities emerging from AI, data and digitisation

We are harnessing the potential of data and digital technologies, such as AI, to modernise our systems and build scalable competitive advantages that enhance efficiency and improve the customer experience. 

Embedding a customer-centric service culture

Our differentiation lies in a distinctive service offering and customer experience, supported by a strong customer-centric culture and strategy.