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BUSINESS ACTIVITIES

Transactions - we facilitate payments

Loans, credit and deposits - we provide credit, loans and savings or investment products

Asset management – we invest and manage assets on behalf of customers

Advisory– we provide investment banking and advisory services

Bancassurance– we provide short and long-term insurance products

Foreign exchange and trade finance - we provide currency access to global markets

OUTPUTS

Products and services

> Banking

> Specialised finance

> Foreign exchange and trade finance

> Lending

> Wealth management

> Asset management

> Unit trust management

> Bancassurance

> Property development and evaluation

> Microlending

> Insurance​

WASTE

> Customer waiting time

> Losses due to internal errors

> Paper, plastic and technology hardware waste

> Excess use of water, electricity and fuel

> Operational carbon emissions​​

BUSINESS MODEL​

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Capricorn Group’s business model is designed to create value for stakeholders. We achieve this by consistently delivering quality financial services, products and advice that help our customers thrive​​.

Inputs:

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SOCIAL AND RELATIONSHIP CAPITAL

  • ​We have long-standing and new customers across diversified segments in Namibia and Botswana
  • Leadership in various industry bodies, initiatives of national interest and key domains relevant to financial services
  • We contract with a range of reliable suppliers
  • Bank Windhoek is the largest locally owned bank in Namibia, with a client retention rate of 92.6% and 56.4% of customers having been with the bank for more than five years
  • Sustainable investing helps reduce risks like climate change and inequality, and can still deliver strong returns; as Namibia's second-largest commercial bank, Bank Windhoek is well placed to lead in this space
  • The Capricorn Foundation and Changemaker initiatives contribute to communities in need
  • The Capricorn brand is recognised and respected in the region.​​


 

HUMAN CAPITAL

  • A stable workforce with 6.78% attrition rate (2024: 6.98%)

  • We are implementing initiatives to enhance our employee value proposition and build a diverse and inclusive workforce

  • N$16.4 million training investment (2024: N$17.1 million)​

  • ​2,161 permanent employees (2024: 1,998).

 

INTELLECTUAL CAPITAL

  • A Group structured as a portfolio of financial services and related businesses with a focus on creating value from shared capabilities, offerings and synergies across investments
  • Our purpose, our shared culture, The Capricorn Way and our values promote positive employee behaviours
  • ​A Group strategy and aligned subsidiary strategies to deliver our value proposition to stakeholders
  • Core functions, strategic partners and service providers with the deep subject matter expertise required to develop and deliver our service offerings
  • Over 250 years of collective board member experience
  • We have established risk and compliance management and governance frameworks supported by a Risk Culture to mitiga​​te 15 principal risks, each with executive ownership at subsidiary and Group levels
  • We drive ethics awareness and behaviour through the ethics strategy and plan, which is supported by the Group Code of Ethics and Conduct Policy and the Suppliers Code of Conduct.
 

FINANCIAL CAPITAL

  • Retained income of N$10.1 billion (2024: N$8.8 billion)
  • Total assets of N$72.5 billion (2024: N$70.6 billion)
  • Total loans and advances of N$50.6 billion (2024: N$48.8 billion)
  • Total deposits of N$52.9 billion (2024: N$51.9 billion)
  • Capricorn Asset Management assets under management of N$57.1 billion (2024: N$46.6 billion).​
 

MANUFACTURED CAPITAL

  • Bank Windhoek: 51 branches/agencies (2024: 53), 186 ATMs (including self-service ATMs) (2024: 172), 4,416 merchants (plus 243 e-commerce merchants and 5,962 POS devices (2024: 4,745)
  • Bank Gaborone: 12 branches/agencies (2024: 12), 25 ATMs (including self-service ATMs) (2024: 24), 1,198 merchants (2024: 900) and 2,021 POS devices (2024: 1,278)
  • 24-hour customer contact centre
  • IT systems and business continuity facilities
  • Digital banking, apps and other platforms.​

 

NATURAL CAPITAL

  • Renewable natural resources, including water, energy and paper
  • Non-renewable natural resources such as metals and minerals used in equipment, furniture and buildings.​
 
 
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