BUSINESS ACTIVITIES
Transactions - we facilitate payments
Loans, credit and deposits - we provide credit, loans and savings or investment products
Asset management – we invest and manage assets on behalf of customers
Advisory– we provide investment banking and advisory services
Bancassurance– we provide short and long-term insurance products
Foreign exchange and trade finance - we provide currency access to global markets
OUTPUTS
Banking
Specialised finance
Foreign exchange and trade finance
Lending
Wealth management
Asset management
Unit trust management
Bancassurance
Property development and evaluation
Micro-financing
WASTE
Customer waiting time
Losses due to internal errors
We have a dynamic business model to create and preserve value while remaining true to our purpose
SOCIAL AND RELATIONSHIP CAPITAL
Input:
We have long-standing and new customers across all segments in Namibia and Botswana
Customer loyalty: Bank Windhoek is the largest locally owned bank and the second largest commercial bank in Namibia
Bank Windhoek has a 34.8% market share and Bank Gaborone a 7.5% market share in loans and advances
The Foundation and Changemaker initiatives contribute to communities in need
The Capricorn brand is recognised and respected in the region
Outcomes:
More people are banking and insured
We make positive community impacts through the Foundation and Changemaker platform
The number of transactions increased
Our Net Promoter Score remained at 39%
Bank Windhoek received more awards
HUMAN CAPITAL
1,994 permanent employees
N$7.6 million training investment to upskill employees
Digital academy launched to improve our employees’ digital skillsets
Employee turnover annualised at 7.07%
Absenteeism at 4.96%
Mirror survey results from 91% participation rate, engagement score of 86% and fully engaged 49%
35,564 employees received training
INTELLECTUAL CAPITAL
Over 230 years’ collective board member experience
We have a Risk Culture and 14 principal risks, each with a risk owner
We drive ethics awareness and behaviour through the Group Code of Ethics and Conduct Policy, The Capricorn Way and Suppliers Code of Conduct
We are making progress with our #gobeyond digital transformation programme
New capabilities launched via bank and MyCapricorn apps
Non-performing loans mitigated through effective and proactive processes
Limited losses due to financial crime
FINANCIAL CAPITAL
Retained income of N$6.5 billion (2021: N$5.7 billion)
Total assets of N$60.4 billion
Total loans and advances of N$43.2 billion
Total deposits of N$43.6 billion
CAM AUM of N$32.1 billion
Value created for all stakeholders (see value added statement) and dividends paid
Cost-to-income ratio down to 51.1%
Return on equity of 15.0% (2021: 13.5%)
Capricorn Group remains well capitalised with profit after tax increasing by 16.6%
Business development plans are progressing
MANUFACTURED CAPITAL
66 banking branches/agencies, 171 ATMs, (including NCR Self-service ATMS), 5,287 merchants and 5,480 POS devices
24-hour customer contact centre
IT systems and business continuity facilities
Digital banking, apps and other platforms
Capricorn Group’s footprint increased
Lower levels of cash in branches as more customers use digital banking
NATURAL CAPITAL
Environmental and Social Management System
Water, energy and paper
The Green Bond was fully allocated and matured last year
We currently have funding from our sustainability bond which was issued June 2021. Up to June 2022 we raised N$407 million in two tranches and made allocations to renewable (Solar photovoltaic) energy projects of N$124 million and SME financing of N$315,000
We are yet to finance a sustainable agriculture project