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Capricorn Group’s six material matters

The six material matters that will shape the content of our 2022 integrated annual report were approved by the board on 14 September 2021. We intend to entrench these in our internal reporting process.

OUR MATERIAL MATTERS

A future-oriented materiality process

During the year, we reviewed our material matters, given the change brought about by COVID-19. We intended to simplify the material matters based on a thematic analysis following this process:


Identification

We performed desktop research and benchmarking, including an internal peer review

 

Integration

We engaged the executive committee and integrated the process with strategic planning and risk analysis

 

Evaluation

We invited stakeholder perspectives from internal owners and then concluded an impact assessment to determine any new issues or changes to existing material matters

 

Prioritization

We consolidated the top issues and completed the board prioritisation and approval process



The six material matters that will shape the content of our 2022 integrated annual report were approved by the board on 14 September 2021. We intend to entrench these in our internal reporting process.


Rank Material matter Impact time horizon
1 Conducting business in the right way Short, medium and long term
2 Managing risks effectively Short, medium and long term
3 Embedding a customer-centric service culture Short and medium term
4 Building agile and high-performing teams Short and medium term
5 Ensuring a responsible COVID-19 response Short term
6 Making a positive impact in society Short, medium and long term